Head - UX Research

Gurugram, Haryana, India | Technology - Engineering, Product and Design | Full-time


About Grofers:

Having launched in December 2013, Grofers is now the 5th largest organized grocery retailer in India with operations in 16 cities. Grofers became the largest e-grocer in the country with an annualized GMV run-rate of $700mn on the back of its flagship event Grand Orange Bag Days in August 2019. The online grocer also runs the largest grocery membership program in the country called Smart Bachat Club and has over 1.2 million transacting users a month. Grofers is now foraying into the offline retail space through a partnership with neighborhood Kirana stores which would allow the e-grocer to further disrupt the category and open a new source of growth with an omnichannel strategy. Marquee investors in the organization are SoftBank Vision Fund, Tiger Global and Sequoia Capital.

Objective of the Role:

UX Researchers learn what people need and want from our products and services and evaluate user experience. As a UX Researcher, you conduct independent research, analyze real user behavior and work with User Experience Designers, Products Managers, and Engineers to improve our product features and develop new ones. 

Role and Responsibility:

  • As a UX researcher, you will be a key driver in the evolution of our product experience. 
  • You will lead, guide, mentor, manage and expand our team of a very talented and enthusiastic team of UX researchers. 
  • You along with your team will frame user personas. You will understand our customers better than anyone and better than we ever have. 
  • You will take big independent projects to learn about the market and future opportunities.
  • Work closely with the design and product team to make the right decisions for the users.
  • You will do vendor negotiations and optimize for the cost of research

Desired Skill and abilities:

  • You have worked as a researcher for at least 4 years.
  • You have gotten your hands dirty and have been on the field as a UX or user researcher extensively.    
  • You are a dedicated advocate of a user-centered approach to product development.
  • You have a knowledge of UX design, user testing, research methodologies, e-commerce, and design thinking.
  • You have a deep understanding of human psychology and human behavior. You have deep empathy for users and you can stand up for them. 
  • You are great at communication and have great presentation skills.
  • Bonus: If you have to lead a team of user researchers before.
  • Required Technologies: Design Research, Ethnography, Usability Testing, User Interviews, Focus Groups.