Director Supply Chain IT Infrastructure

Gurugram, Haryana, India Full-time

About Grofers:

Grofers is a low-price online supermarket that gets products across categories like grocery, beauty & wellness, household care, baby care, pet care and meats & seafood delivered to your doorstep. At Grofers we believe in improving the quality of life of our customers by providing the best products at the best prices. To be able to meet customer expectations and enrich their shopping experience, we provide them with products they best relate with, help them save money on everyday purchases, and give them the spending power they need.

Roles & Responsibilities:

  • Deploy and operate IT infrastructure for a large network of supply-chain facilities within acceptable SLA to business 24x7 while keeping the facilities secure

  • Drive innovation and efficiency while delivering high service levels in designing IT infrastructure for our supply chain facilities.

  • Work with business stakeholders in supply chain to define SLA for supply chain’s IT infrastructure and maintain that uptime

  • Work with different tech teams to define hardware requirements for in-house software solutions considering long term maintainability of hardware along with software

  • Manage a distributed team of employees and vendors to deliver high quality services

  • Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms. Make Capex / Opex strategy and decisions for IT infrastructure to balance between long-term vs short term financial goals and seamless IT operations

  • Manage BAU support, update the stakeholders with meaningful data. Setup incident management and RCA process to ensure high uptime and service levels of IT services.

  • Continuously analyze risks in supply chain IT network and execute initiatives to mitigate those risks.

  • Set up and manage a high-performing team of individuals for the next level of challenges in operating a large IT infrastructure at scale.

  • Bring agile working methodology to IT infrastructure management

Desired Skills & abilities:

  • Managed a sizable team of IT professionals before.
  • Vendor management, contract negotiations and managing execution and quality of outsourced work.
  • Platform knowledge on either of Fortigate, Juniper, Palo Alto, Aruba, Cisco. We use Fortigate.
  • Solid understanding of IP/MPLS and Ethernet technologies.
  • Experience in IP services (IPv4, IPv6, VPN, Multicast, QOS, SNMP, VOIP, SIP, etc).
  • Experience in Wireless technologies (Wireless Lan topologies, devices, troubleshooting, 802.11 network security architecture & RF site surveys)
  • Executed large scale projects where you had to work with heterogeneous network components.
  • Proven experience in network management & expert knowledge of network analysis tools (Solarwinds, Nagios, Grafana, Prometheus, Zabbix, Zenoss).
  • Experience in configuration management using proprietary or open-source tooling.
  • Knowledge of scripting languages like Python and Bash.
  • Good understanding on GSM & CDMA data networks (GPRS, UMTS, HSPA & LTE).



 Excited? You will be, once you visit our Engineering Blog where you can deep dive into all the cool stuff that our engineers have been working on.

All candidates interested in exploring the opportunity are requested to apply with us on