Deputy Manager - Fulfillment Centre

Mumbai, Maharashtra, India Full-time

About Grofers: 

Grofers is a low-price online supermarket that gets products across categories like grocery, beauty & wellness, household care, baby care, pet care and meats & seafood delivered to your doorstep. At Grofers we believe in improving the quality of life of our customers by providing them best products at best prices. To be able to meet customer expectations and enrich their shopping experience, we provide them with products they best relate with, help them save money on everyday purchases, and give them the spending power they need.


Objective of the Role:

Deputy Manager- Fulfillment Centre Operations will be responsible for driving end to end warehouse operations for the assigned facility. Along with team management, the role holder maintains the SLAs, SOPs and metrics at the warehouse level, brings in operational efficiencies in the system and ensures that all the activities are carried out as per the aligned processes.

Roles & Responsibilities:

  • Manage end to end warehouse operations including all the processes i.e. inbound, outbound and inventory management
  • Implement and maintain different SLAs and SOPs along with managing workflow and day to day warehouse operations
  • Undertake cost optimization and process improvement initiatives at the warehouse level
  • Manage a large operations team, including both off roll and on roll manpower, and deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as organizing training and development programs
  • Monitor, guide and build capabilities and efficiencies within the team
  • Maintain different performance metrics at warehouse level and present timely reporting on a daily, weekly and monthly basis


Desired Skills & abilities:

  • Graduate with 4+ years of work experience in managing warehouse operations
  • Knowledge of warehousing concept along with different SOPs, SLAs and metrics used at the warehouse level
  • Previous experience in running projects on cost optimization and process improvement initiatives
  • Excellent team management ability and communication skills
  • Comfortable in working in warehouse environment