Product Solution Engineer

Bengaluru, Karnataka, India Full-time

Grofers is an online supermarket which is changing the way the real INDIA shops. Our objective is to help customers save money on everyday purchases, and give them the spending power they need.

We are a passionate team of smart and hardworking individuals building a system which enables Grofers operations to deliver approximately 15 million products seamlessly across India per month. We specifically work in Last Mile team which strives to build a scalable, efficient, cost-effective logistics system which is inline with Grofers vision to provide savings to customers along with great satisfaction. We mainly focus on optimising cost of delivery, boosting our routing algorithms and trying new innovations on existing processes.

Role & Responsibilities:

  • Develop a deep understanding of applications and components in the system.
  • Analyze problems, diagnose, and fix bugs when required.
  • Work with developers to identify and resolve complex problems.
  • Address urgent issues quickly, work within and measure against customer SLAs.
  • Adapt installers and scripts, and aggressively automate manual tasks through scripting.
  • Provide feedback from end users to the team.
  • Maintain ongoing record of problem analysis and resolution activity in an on-call tracking system.
  • Proactively monitor production and non-production environments and applications.

Desired Skills:

  • Good exposure to MySQL/Postgres and writing SQL queries and optimising them.
  • Automation scripting in languages like Python and Perl.
  • A prior experience in production support.
  • Prior programming experience.
  • Good written and oral communication skills.