Manager- Fulfillment Centre

Mumbai, Maharashtra, India Full-time

About Grofers:

Grofers is a low-price online supermarket that gets products across categories like grocery, beauty & wellness, household care, baby care, pet care and meats & seafood delivered to your doorstep. At Grofers we believe in improving the quality of life of our customers by providing them best products at best prices. To be able to meet customer expectations and enrich their shopping experience, we provide them with products they best relate with, help them save money on everyday purchases, and give them the spending power they need.


Objective of the Role:

Manager- Fulfillment Centre Operations will be responsible for driving end to end activities pertaining to warehouse operations including operational activities, process engineering initiatives and people management for all the facilities under the span of control. The role holder will be instrumental in developing, streamlining and enhancing the supply chain efficiencies at Grofers. 


Roles & Responsibilities:

  • Responsible for driving end to end warehouse operations i.e. inbound, inventory, outbound and returns
  • Build and implement warehouse SOPs and manage workflow and day to day operations
  • Maintain fill rate, FMCG inventory levels and inventory records
  • Manage a large operations team (200+ employees off roll and on roll) and deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as organizing training and development programs
  • Maintain different performance matrices at warehouse level, ensuring timely reporting on daily, weekly and monthly basis
  • Undertake cost optimization and process improvement initiatives
  • Manage cross functional stakeholders and ensure smooth coordination amongst different teams


Desired Skills & abilities:

  • Graduate with 4+ years of work experience in managing warehouse operations
  • Knowledge of warehousing concept along with different SOPs, SLAs and metrics used at the warehouse level
  • Previous experience in running projects on cost optimization and process improvement initiatives
  • Excellent team management ability and communication skills
  • Comfortable in working in warehouse environment